Refund and Returns
Thank you for shopping with Headset2Audio. We aim to provide you with the best online shopping experience and want you to be fully satisfied with your purchase. In case you encounter any issues with your order, we have outlined our refund and returns policy below.
1. Refunds
1.1 Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us within 7 days of receiving the order. To initiate a refund, kindly follow these steps:
- Take clear photographs or videos of the damaged or defective product, clearly showing the issue.
- Contact our customer support team at returns@headset2audio and provide them with the necessary information, including the order number, product details, and images/videos of the problem.
Once we verify the issue, we will provide you with instructions on how to return the product. After receiving the returned item, we will process your refund within 5 business days. The refund will be issued to your original payment method.
1.2 Incorrect Items Received
In the rare event that you receive an incorrect item, please contact our customer support team within 7 days of delivery. To ensure a smooth resolution, follow these steps:
- Retain the original packaging and do not use the incorrect item.
- Contact our customer support team at returns@headset2audio.com with your order number and product details.
We will provide you with instructions on how to return the incorrect item. Once we receive the returned product and confirm the error, we will ship the correct item to you at no additional cost.
2. Returns
2.1 Change of Mind
If you decide you no longer want the product you purchased, you have the option to return it within 30 days of receiving the order. Please ensure the following conditions are met:
- The product must be unused, in its original condition, and with all original tags and packaging intact.
- You are responsible for the return shipping costs.
To initiate a return for change of mind, please follow these steps:
- Contact our customer support team at returns@headset2audio.com and provide them with your order number and product details.
- Carefully pack the product and ship it back to the address provided by our customer support team.
Once we receive the returned item and confirm its condition, we will process the refund within 5 business days. Please note that the original shipping charges will not be refunded, and the refund will be issued to your original payment method.
3. Exclusions
The following items are not eligible for return or refund, except in the case of damage or defects:
- Perishable goods, such as food or flowers.
- Personalized or custom-made items.
- Products with obvious signs of use.
- Gift cards or digital products.
4. Customer Support
For any questions or concerns related to refunds and returns, please contact our customer support team at returns@headset2audio.com We are here to assist you and ensure your shopping experience with us is exceptional.
Please read our full Terms and Conditions to understand all policies and guidelines associated with shopping on our platform.
Headset2Audio, LLC
contact@headset2audio.com
https://headset2audio.com